Event Organizer Support
Collection of reimbursement fees occurs each Monday to the credit card on file.
You’ll need a login and a trans key. Use the PDF key for assistance with your Authorize.net. Save your information, and you’re set.
To switch to using your own merchant account, log in to your account and go to “Settings” then your “Merchant Account.” Select "Use your own merchant account". Enter the requested information, including service fee details.
As a Purplepass promoter you can use your own merchant account. The merchant account must be with an authorized.net gateway. This allows cross-communication of shopping carts to processors.
If you sell over $600, an email will automatically be generated by Tax 1099, reminding you to submit a W9. For more questions and account information, email us as firstname.lastname@example.org.
If PayPal was used to collect ticket fees and other sales, you must log in to PayPal on your end and begin the process to issue a refund through that platform. The refund process will follow PayPal guidelines and standards rather than Purplepass.
If Purplepass is issuing a refund for an event, the money will usually take 7-10 days to process even though the refund is initiated within 48 hours.
If you delete or cancel an event through Purplepass, the Purplepass service fees are not included in the refund.
If you would like to cancel or delete an event posted with Purplepass, follow these steps: Log in to your Purplepass promoter dashboard Select “My Events” at the top of the navigation bar if not on that page Locate your event on the main screen and click “Edit” If you want to cancel an event,…
If you would like to process a ticket refund, follow these steps: Log in to your Purplepass promoter dashboard Click the “Search Orders” tab at the top of the dashboard Use the filters to the right of the main screen to locate the order you want to refund In the “Order Actions” column, click the…
When you go to the event page of a recurring event and have a drop-down menu with different event dates, customers will see a colored circle to the left of each event. These circles indicate the following: Yellow - The event isn’t on sale yet. Green - The event is on sale. Red - The…