Event Organizer Support

If you want to make sure the customer has access or tickets to the latest or updated event, follow these steps: Log in to your Purplepass promoter dashboard Click “Search Orders” Use the filter tool on the left side of the page to find the customer’s order Find the customer on the main page and…

If you want to learn more about using your customized print-at-home tickets for an event, follow these steps: 1. Log in to the Purplepass promoter dashboard 2. From the dashboard, select “Create New Event” at the top of the navigation bar. Or you can also choose to edit an existing event. 3. Scroll to the…

To build custom print-at-home tickets 1. Log in to the Purplepass promoter dashboard 2. Select “Tools” from the top navigation bar 3. Click “Custom Print-at-Home” on the left navigation bar or in the box on the main page 4. Once you’re on the “Custom Print-at-Home” screen, click the purple “Create a New Print at-Home” button…

We want to support the work of our amazing nonprofits by offering discounts for nonprofits and charities on the ticket rate for their events. We offer a 2.0% + $0.99/ticket order. Nonprofits also have access to our free customer support team and a partner that cares. Learn more here.

If you want to select ticket colors for customizing physical ticket stock to use for your event, follow these steps: 1. Log in to your Purplepass promoter dashboard 2. Select “Create New Event” on the top navigation bar or edit an existing event 3. Find the section “Ticket Pricing and Options” 4. When creating your…

Ordering ticket stock for an event provides a variety of different benefits of ordering ticket stock to both the promoters and attendees.  Allows you to provide merchants, venues, staff and volunteers with a physical ticket that can be easily transported or sold anywhere, at any time. Tickets can act not only as an entry pass,…

Purplepass uses two different types of shipping optionscustomers can choose from when checking out with their ticket stock orders. The mailing options are: USPS Priority  - Shipping times are 2 to 4 days, but can be earlier in some cases. USPS Priority shipping costs $6.95 USPS Express - Shipping times are set for 1 to 2…

If you want to save information to print on future ticket orders each time and avoid having to go through extra steps, you can set a default ticket stock designs. Set your default ticket stock designs 1. Select the “Ticket Stock” option located on the Purplepass promoter dashboard to the right of each event 2.…

You can order ticket stock for general admission and it's a quick process that can be done from within your Purplepass promoter dashboard. Note: tickets can ONLY be created once an event has been created and entered into the system.  1. Log in or create a Purplepass account 2. Once your event is created, you…

If you’re planning to reorder past ticket stock of same type you have previously ordered, you can simply reorder tickets from prior events. Once your event is in the system and an order for ticket stock has been placed, you can choose to reorder them from the Purplepass promoter dashboard. Reordering Ticket Stock 1. Go to…

1. Select the “My Events” tab located at the top of your Purplepass promoter dashboard 2. Select “Ticket Stock” for that event then “View Order History” on the pop up screen 3. Once “View Order History” is selected, the screen will show previous orders and all of the corresponding information about each specific past or…

Full color ticket stock can feature any artwork or design you create. This is a fully customizable ticket that you can brand your event within a timely manner, all you need is a design. 1. Log in to your Purplepass promoter dashboard. Note: an event must be made first before tickets can be ordered. 2.…

Thermal tickets are our basic ticket stock that is offered in a variety of different colors (7) and includes a few important security features such as a guilloche pattern, tear stub, and unique serial numbers.Learn more about ordering thermal ticket stock here.  1. Log in to your Purplepass promoter dashboard. Note: an event must be…

Purplepass has a very fast turnaround time for customer ticket stock orders. Note: your orders are usually processed on the same day they are placed, and in many cases, can be shipped to the customer on the same day too. However, if they aren’t shipped the same day, they usually go out the next day.Ticket…

Uploading the artwork and media for full color ticket stock is straightforward and simple. 1. Log in to your account 2. Select "My Event" in the top navigation bar 3. Locate the event you want to create the ticket order for and select "Ticket Stock" 4. A ticket management pop-up will appear where you can…

When ordering minimum quantities of full color ticket stock, it’s important to know the minimum per type, per artwork requirement. Note: that means customers must place an order for at least a certain number of tickets per each type, ie. general admission, senior, or comp and per each design uploaded.  1. You have the option…