Viewing customer answers and files submitted at checkout

If you’re interested in getting results of the custom questions asked at checkout, try these two options.

OPTION #1: DOWNLOADING RESULTS

1. Log in to your Purplepass event organizer dashboard
2. Once you are logged in, select Reporting at the top navigation bar

3. Select Custom Questions in the left navigation bar

4. For Step 1: Select Event, choose the event you want the results for

5. Next, make sure you check the boxes for the information you want to view in Step 2: Select Information to Export and the boxes under the section titled Custom checkout questions
6. For Step 3: Limit Results by..., select how you want your data presented
7. Click the purple View all answers button at the bottom of the page or download a spreadsheet.

OPTION #2: VIEWING INDIVIDUAL RESPONSES

1. Select Search Orders from the top navigation bar

2. Search for individual orders or events using the filter tool on the left side
3. Find the contact you want to view the upload for and click Details

4. Click View Responses under Check out questions

You will get this pop-up window with the information you need